Refund policy

Thank you for shopping with us! Please note that all our items are custom-made specifically for each order. As a result, we are unable to accept returns or offer refunds.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

All custom and personalized orders are final sale and non-refundable. This includes items made with names, specific designs, or colors chosen by the customer.

However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@knoellekreations.com with your order number and photos of the issue. We’ll make it right!

Order Accuracy and Cancellations

Before placing your order, please ensure all details are accurate, including item specifications, personalization, and shipping information. Due to the custom nature of our products, once an order is placed, it cannot be canceled or altered.